Refund policy

At Modern Maharani, every piece is handcrafted and made to order. We therefore follow a strict no-return and no-exchange policy and accept prepaid orders only.

All sales are final. We do not accept returns or exchanges for change of mind, size, fit or colour preference. Please review the size guide, measurements and product details carefully before placing your order.

Damaged or defective items qualify for a replacement or refund only when all of the following conditions are met:

• The issue is reported within 24 hours (one day) of delivery.
• You provide a complete, continuous and uncut unboxing video, recorded from the moment the sealed parcel is first opened, that clearly shows the unopened package, the shipping label, all product tags and labels, and the damage or defect.
• The item is unused, unwashed and unworn, with all original tags and packaging intact.

Claims raised after 24 hours, or without a valid unboxing video that clearly shows the required labels and details, cannot be accepted under any circumstances.

Handmade variations in colour, weave, print, beadwork or finish are natural characteristics of handcrafted products and are not considered defects.

To raise a claim, email us at support@modernmaharani.shop within 24 hours of delivery, quoting your order number and attaching the unboxing video. Our team will respond within 2 to 3 business days.

Refunds. Where a claim is approved, the refund is issued to your original prepaid payment method within 5 to 7 business days after the item is received back and inspected. Shipping charges, if any, are non-refundable.